iSpé2m, consulting firm specializing in Management and Customer Relationship accompanies you in your approach to a customer relationship quality and Social responsibility. Our team of experienced and enthusiastic consultants is at your disposal to think with you your plans for certification or labeling quality (international standards and labels), support your Quality Management System, the establishment of a Corporate Social Responsibility in your business. Have managing your customer quality and socially responsible relationship, it's better meet the needs of its customers, its employees and encourage the involvement of all.

Social responsibility

The CSR Label will permit you acquire a quality customer relation socially responsible. It will permits to motivate and make your teams work aware of their responsibilities.

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Coaching for leadership and teamwork, coaching management, organization and conduct of change and trainings… the way you manage your work teams is going to optimize the efficiency of your call centers.

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Quality guidelines regarding customer relation centers: NF EN 15838, NF345 / ISO9001 (Quality Management System) will allow you to get an efficient organizational structure of your customer relation center and a qualitative customer service.

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iSpé2m - Office of Management Consulting - Customer Relations Specialist

iSpé2m: Special Interventions businesses, Metamorphoses and Mediations. Since 1999 Christian Virmaux, manager: business management consultant for 25 years, coach management teams and Laetitia Przywara, consultant in quality management and customer relations.

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