Management

Coaching for leadership and teamwork, coaching management, organization and conduct of change and trainings… the way you manage your work teams is going to optimize the efficiency of your call centers.

à Our objectives: improve your collective performance (by giving you advices for the conception of a quality barometer and for the realization of your customer satisfaction surveys).

-strategy (formulation, clarification, refocus, deployment)

-management (collaboration between the function, coherent and maximized resources allowance)

-methods (matrix, projects conduct, quality management tools) and

-relational, psychological and behavioral support

 

This activity can be developed on the clients sites, on external sites chosen by clients or on a site that we suggest to our client. Direction seminars are reflection seminars that concern direction committee personal, and possibly the personal involved in the functions until middle management, according to the objectives aimed by the directors.

 

Seminars can be or strategic or thematic : “quality approach”, “EFQM”, “sustainable development”, “marketing and communication”, “company project”, “change conduct”, « culture of the enterprise », “knowledge management”, “HR policy”, “training policy”, etc.

 

Ask for our brochure our contact us to know more about our services.

Discover the trainings in our catalog that could be interesting for your activity :

 

-Management DANS LES CENTRES DE RELATION CLIENT

-Management d’équipe

-Management de projet

-PROCESsus d’amélioration continue : non-conformités, analyse des données, actions correctives er préventives

-relation client-fournisseur : contrats de services

-Animer des groupes de progrès : les outils de résolution de problèmes

-…

 

Ask for our training catalog