Social responsibility

The CSR Label will permit you acquire a quality customer relation socially responsible. It will permits to motivate and make your teams work aware of their responsibilities.

 

Our objectives :

Guidance for acquisition of the CSR Label in customer relation centers.

Projects conduct to a better quality work environment.

An optimization of your human resources management.

 

Ask for our brochure our contact us to know more about our services.

 

Discover the trainings in our catalog that could be interesting for your activity :

 

-Label de responsabilité sociale dans les centres DE RELATION CLIENT

-RÉCEPTION D’APPELS : FORCE D’ACCUEIL

-responsabilité sociétale (ISO26000)

-GESTION DU STRESS

-MOTIVATION – GESTION DES EMOTIONS

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Quality

Quality guidelines regarding customer relation centers: NF EN 15838, NF345 / ISO9001 (Quality Management System) will allow you to get an efficient organizational structure of your customer relation center and a qualitative customer service.

 

à Our objectives: supports you with enthusiasm and efficiency in your certification steps in accordance with “NF 345/NF EN 15838 standards” or in your decision to get the CSR Label.

1 – Quality guidelines regarding customer relation centers : NF EN 15838, NF345, ISO9001

2 – Guidance for acquisition of the CSR Label in customer relation centers.

3 – Guidance and consulting engineers

4 – Management and organizational advices

5 – Organizational, quality and processes audits

6 – Training for customer relation services management jobs

7 –Launch, stimulation and conduct of change

 

Ask for our brochure our contact us to know more about our services.

Discover the trainings in our catalog that could be interesting for your activity :

 

-Management DANS LES CENTRES DE RELATION CLIENT

-Certification Services de centre de relation client NF EN 15838 et NF 345

-Audit Qualité pour NF345 Services et NF EN 15838 Services des centres de relation client

-ÉMISSION D’APPELS : LES PORTES DE LA PERSUASION

-GESTION DES CONFLITS (PREVENTION ET TRAITEMENT)

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