Quality guidelines regarding customer relation centers: NF EN 15838, NF345 / ISO9001 (Quality Management System) will allow you to get an efficient organizational structure of your customer relation center and a qualitative customer service.
à Our objectives: supports you with enthusiasm and efficiency in your certification steps in accordance with “NF 345/NF EN 15838 standards” or in your decision to get the CSR Label.
1 – Quality guidelines regarding customer relation centers : NF EN 15838, NF345, ISO9001
2 – Guidance for acquisition of the CSR Label in customer relation centers.
3 – Guidance and consulting engineers
4 – Management and organizational advices
5 – Organizational, quality and processes audits
6 – Training for customer relation services management jobs
7 –Launch, stimulation and conduct of change
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Discover the trainings in our catalog that could be interesting for your activity :
-Management DANS LES CENTRES DE RELATION CLIENT
-Certification Services de centre de relation client NF EN 15838 et NF 345
-Audit Qualité pour NF345 Services et NF EN 15838 Services des centres de relation client
-ÉMISSION D’APPELS : LES PORTES DE LA PERSUASION
-GESTION DES CONFLITS (PREVENTION ET TRAITEMENT)
- Ask for our training catalog